Instructions and evidence supplied

Kesar received instructions involving urgent safeguarding, public-law and disability discrimination issues.

Extensive supporting material was supplied.

Discrimination advice

Nicole provided Equality Act advice.

The client continued requesting action on discrimination and safeguarding.

Caseworker reassignment

Nicole stated that she was being reassigned for administrative reasons.

She confirmed that a handover note had been prepared.

The client warned the firm that urgent matters must not be delayed.

Mariah takes over

Mariah Evans-Marshall became responsible for the ongoing work.

Questions remained concerning the scope of the case and the separate discrimination issues.

Potential judicial-review deadline

An ordinary three-month date passed without evidence of protective proceedings being supplied to the client.

Formal complaint ignored in substance

The client submitted a formal complaint about Kesar's handling of the matter.

Mariah Evans-Marshall did not provide a substantive response addressing that complaint.

A separate potential judicial-review deadline also fell on this date.

Further complaint

The client submitted another formal complaint concerning the firm's failures.

The previous complaint had not been substantively resolved.

Ordinary discrimination deadline

An ordinary six-month Equality Act limitation date passed following repeated instructions to pursue disability discrimination.

Promised response not received

Mariah's promised substantive response did not arrive.

Outstanding complaints continue

Further urgent correspondence generated a read receipt and delivery confirmations.

The client still had no satisfactory substantive resolution of the complaints, complete client file or requested insurer details.

Telephone call and early settlement expiry

The person answering at the firm said Mariah would not return until Monday 9 November. The client objected because the substantive response promised for 29 October had not been supplied.

The early settlement proposal of £237,890.94 plus funded recovery of all original items carried a deadline of 23:59 GMT on 6 November 2026.