Published customer and employee feedback
12. External reviews and complaints
Justice Directory - Darren Crane - October 2026
The reviewer reported signing legal-aid documentation but receiving no meaningful updates over several months. They criticised the lack of communication and said they were considering complaints to professional bodies. The review describes continuing uncertainty about the handling of their case.
Justice Directory - P H - July 2026
The reviewer described difficulty obtaining a meeting with the solicitor and said a caseworker sent material which did not properly relate to the case. Their account criticised communication, management of the legal matter and the standard of service received.
Justice Directory - Javed Ali - May 2026
The reviewer said that after a case closed, the firm did not comply with a request to return documents by post. Instead, they said, material was supplied electronically and they were expected to print it. They complained about the manager's response and said a subsequent complaint to Mladen Kesar was not answered.
Justice Directory - Y W - April 2026
This reviewer described a community-care matter taken on in July 2025. They complained that expected action had not been taken and their instructions were not followed. Their review expressed strong dissatisfaction with the handling of the matter.
Justice Directory - Puzz P - April 2025
The reviewer reported that two telephone calls were terminated after they requested to speak with management about a disagreement over the firm's procedures. Their criticism focused on the response to a request for escalation.
Justice Directory - Ro W - November 2024
The reviewer attended for a document-witnessing appointment, said they were asked to obtain cash elsewhere, and returned before the stated closing time. They reported that the relevant staff had already left, meaning the appointment was not completed. They criticised the wasted trip and reliability of the service.
ReviewSolicitors - one-star review - August 2025
A reviewer criticised poor communication and insufficient support in a prison-law matter. They described feeling upset and unsupported, and raised questions about the treatment they received. These are the reviewer's own experiences and concerns.
Trustpilot - one-star customer reviews
A March 2026 reviewer criticised the process by which legal-aid paperwork was completed and the firm's subsequent assessment of their case. They said that after being encouraged to complete the funding documentation, they experienced delays and were later advised the matter lacked merit.
A May 2023 reviewer complained about being unable to secure representation in a proposed claim against the police. An earlier reviewer made a brief, strongly negative assessment of the service.
Trustpilot - review describing deterioration in service
A reviewer said their experience began positively but that communication deteriorated when the case stopped progressing. They complained about waiting for correspondence and disputed a charge associated with the firm's internal discussion about a refund.
Indeed - “Awful place to work” - 30 September 2022
One-star employee review. Caseworker, Bromley.
The former caseworker criticised management, supervision, training, pay, staff turnover and workplace expectations. They also questioned how many staff were qualified solicitors and complained about an employment reference received after resigning.
The reviewer rated work-life balance, pay and benefits, job security and advancement, and management one star each. This is the former employee's account rather than a regulatory finding about the firm's employment practices.